Express Employment Professionals – Texarkana, Arkansas | 3206 Jefferson Avenue Texarkana, AR 71854

Jobs



Class Title: Customer Service Specialist I Department: Customer Service Hours: Monday-Friday 8-5 Pay $11.50/hr Nature of Work This is a service based position which requires good listening and communication skills with the ability to analyze, research and review customer complaints or requests and act upon the complaint or request in an efficient, courteous and professional manner. This position collects payments and assesses utility deposits as required by city ordinance and is responsible for issuing service orders to begin, end or transfer utility service upon request. Work includes heavy public contact, both by phone and in person, and the Specialist must have the ability to remain calm when faced with tense or hostile situations. Hours of work may be varied and staggered and could include weekends, holidays or overtime. Performance is subject to review through comparison of daily cash reports, monthly service orders, customer comments, and by monitoring employee’s interaction with internal and external customers. Examples of Work • Process payments for services. • Collect, batch, and route all mail to proper departments. • Balance and enter payments received by mail, night depository and pay stations. • Answer a multi-line phone insuring that the calls are routed to the correct department. • Receives all incoming calls related to billing, requests for transferring of service, and general complaints, etc.; issues appropriate work orders for all customer requests. • Assess commercial or residential deposits using historical data and customer credit history. • Process requests to begin, end or transfer service. • Review customer applications, identification and services requested to prevent fraud or monetary loss to the Utility. • Assist customers with payment plans as needed. • Insure that all past-due amounts from any previous locations are paid prior to the establishment of a new account. • General data entry, 10 key and filing. • Scan or retrieve source documents. • Perform all other duties as assigned. Desirable Knowledge, Abilities and Skills • Ability to make decisions in accordance with established policies and procedures. • Ability to answer phone calls and questions in a clear, well-modulated and pleasant voice tone, and to express oneself effectively. • Ability to maintain careful attention to details while assisting customers, taking money, returning change, issuing orders and in performing other billing functions. • Ability to document details of customer interactions in a manner that will be complete and understood by others. • Ability to understand and follow oral and written instructions. • Ability to multi-task. • Ability to establish and maintain effective working relationships with the general public and all other personnel. • Skill in the use and care of a standard calculator and personal computer. Desirable Education and Experience Graduation from a standard high school including or supplemented by advanced courses in typing, office procedures, and business practices; Experience in the use of a personal computer and general office work as a cashier or customer service clerk; or an equivalent combination of training and experience.

Local Trailer company is seeking an Experienced Trailer mechainc. This person needs to have experience brakes, electrical, body, welding, and general repair. MUST have OWN TOOLS. Company offers excellent benefits. Start pay 10.00 - 15.00 - Work week...

6/29/15

Local glass company is looking for someone with a clean criminal history and clean driving record to work in the warehouse. Job duties will entail handling glass, window shields, using a forklift, stocking glass, and doing will calls with body shops. S...

Production position starting at $9.81 and after 90 days evaluation to be hired by company. Pay has potential to increase to $10 and above when hired by company. Company located in Atlanta. They offer excellent benefit package.

Local Non-profit company is seeking a part time warehouse worker. Applicant must be able to work in the warehouse taking donations and some office work. This is a GREAT position for a college student!!!! Maybe 3 days and week and hours can very. G...

6/29/15

Burhman Pharr apts

Candidate will be working in the yard loading and unloading trucks and stocking lumber, as well as going out on deliveries, taking out loads, and keeping the yard up. Person must be able to drive a forklift and be able to work outside. Start pay $8.00...

6/26/15

Burhman Pharr apts

Busy Texarkana Company is seeking a Full Time Receptionist. Duties will include answer phones, data entry, scheduling appointments, processing invoices, billing, assisting clients, processing work orders, filing, and much more. This person must have ...

Local Non-profit company is seeking a part time warehouse worker. Applicant must be able to work in the warehouse taking donations and some office work. This is a GREAT position for a college student!!!! Maybe 3 days and week and hours can very. G...

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